White Glove Services

Choose this service when you need help moving delicate, valuable or unusually demanding items. Begin with the inventory, the work required at collection and delivery, and the dates you need the service. Confirm the actual inclusions, handling responsibilities and price in a written quote.

Compare business relocation services and gym equipment relocation where that alternative matches the work. Contact the team to clarify the scope before booking.

Our white glove service adds item-specific preparation and a planned handover for delicate, valuable or demanding deliveries. Tell us about the item, its condition, handling instructions and destination so we can agree the protection and tasks required.

What does white glove handling include?

We offer white glove moves in Perth, Melbourne, Sydney and Brisbane. The scope can include protective packing, transport, unpacking, placement and agreed assembly. Installation or specialist technical work needs a separate responsibility and qualification check.

Agree the delivery window and how updates will be provided. Identify the person receiving the item and the route to its final position so delivery can extend beyond the doorstep where booked.

Which items need an individual handling plan?

Discuss additional care for large appliances, furniture, musical instruments, artwork, antiques and other delicate or valuable objects. The item’s material, finish, dimensions, weight and condition determine the preparation.

For medical or industrial equipment, climate-sensitive goods or food-related deliveries, give us the exact handling and environmental requirements before booking. Suitability and any specialist provider must be confirmed for the item; ordinary furniture transport is not proof of temperature control or technical capability.

Agree the handling and delivery scope

Preparation and protection

We discuss packing and protection for the actual goods, including vulnerable finishes and detachable parts. Provide manufacturer or specialist instructions for unusual, sensitive or irreplaceable items.

Arrival and placement

Confirm the arrival window, receiving contact and destination position. Measure doors, corners, lifts and stairs, and agree unpacking, assembly and packaging removal in advance.

Technical and environmental requirements

Identify any installation, commissioning, temperature or humidity requirement separately. Confirm the provider, equipment and conditions throughout loading, transport, waiting and storage before accepting the plan.

Describe the item before choosing the handling plan

Provide the item type, dimensions, condition, value and relevant handling instructions. Explain whether it is a large appliance, artwork, antique, sensitive equipment or another specialist delivery. Identify detachable parts and the access route at both ends so packaging and handling can be discussed together.

The term white glove describes a level of care and coordination, not a single packaging specification that suits every object. Confirm the protection required for the item's material and finish. For an unusually sensitive or irreplaceable item, resolve any uncertainty with the manufacturer or an appropriate specialist before packing begins.

Confirm the delivery beyond the doorstep

We can agree communication before arrival, unpacking, placement and assembly as part of your booking. Specify the tasks and confirm who is qualified to perform any installation. Arrange a separate technical provider where needed.

Measure doors, corners, stairs and lifts and identify the intended position at delivery. Discuss building access and whether another person must be present for setup or handover. If the item cannot follow the proposed route, ask the team to revise the plan before anyone attempts to force it through a restriction.

Verify special environmental and timing requirements

Tell us any exact temperature, humidity, orientation or other condition required for your item and confirm whether the proposed arrangement can maintain it through every stage. Padded protection and climate control serve different purposes; neither should be assumed from a service name.

For an event delivery, confirm the usable arrival window and handling or setup scope. Check the requirements and provider suitability for food, drinks and other sensitive goods before booking.

Check the handover and raise a concern

Keep the agreed item list, handling instructions and delivery tasks together. At delivery, check the agreed placement and unpacking or assembly work with the responsible contact. If condition, access or setup differs from the plan, record the concern and follow the process in the booking terms.

If packaging removal or disposal is required, ask for it explicitly rather than assuming the label white glove includes every cleanup task. Confirm the insurance arrangement for the particular goods; careful handling is not a guarantee against every possible loss or damage.

Make the written scope usable on moving day

Keep one current inventory and identify the destination for each item or group of cartons. Record anything travelling separately, staying behind or needing special care. Update the list if you add, remove or change items after the estimate so the crew is not working from an outdated description.

Check access at collection and delivery, including the route through the building and the distance from vehicle parking. Tell the coordinator about lifts, stairs, narrow turns, restricted hours and large items before the move. A handling plan depends on those details as well as the nominal size of the load.

Agree the order of packing, dismantling, loading, transport, unloading and any setup work. Identify the person who can answer questions at each end and confirm any fixed deadline. If the plan depends on another provider or the new premises being ready, discuss what happens if that step is delayed.

Ask for the insurance arrangements for the goods and any relevant exclusions or excess. Identify who handles a claim or complaint and keep those contact details with the booking. Read moving and storage insurance for the distinction between business cover and cover for the items being moved.

If access, timing or the requested work changes, stop and confirm the revised instructions with the responsible contact. Ask for any price or scheduling effect in writing. At handover, check the agreed placement and tasks against the inventory and raise a concern through the booking process rather than assuming it will be resolved automatically.

Use the detailed quote form to organise the load and access information. How to Choose a Good Removalist provides a checklist for comparing the written scope, responsibility and terms.