Emergency-services removalists

We help emergency-services personnel and their households plan local and interstate moves, packing and storage. Tell us about your roster, transfer dates, addresses and belongings so we can discuss a workable collection and delivery plan.

Fit the move around duty and household commitments

Identify the dates and times you can attend and nominate a contact who can answer questions or approve changes if you are on duty. A fixed work-start date may differ from when your new home can receive furniture. Keep the household delivery plan separate from employment commitments.

If collection and delivery dates do not align, discuss storage in advance. Keep medication, documents, uniforms and other daily essentials with you during the gap. For a short-notice move, call 1800 500 584 to check availability.

Choose the moving services

Local moves: transport and furniture placement for moves closer to work or to a new home.
Interstate moves: discuss routes between states, including Sydney, Melbourne, Brisbane, Perth, Cairns, Adelaide, Canberra and regional destinations. Confirm the actual addresses and dates.
Storage: arrange short-term or long-term storage, with the facility, access, handling and return delivery agreed in advance.
Packing and unpacking: book a full pack or selected items, and confirm materials, timing and unpacking tasks.
Specialist items: identify pianos, workshop equipment and oversized furniture for a separate handling assessment.

Ask about current personnel offers

Tell us your service and circumstances when requesting a quote, including whether you are a police officer, firefighter, paramedic, ambulance officer, SES volunteer or retired member. Ask us to confirm any current offer, eligibility, required evidence, eligible services and the final amount before booking.

If the service identification belongs to a partner or another household member, explain who holds it and who is booking the move. Confirm how to provide any required identification securely before sending documents.

Have any accepted discount and its terms recorded in the quote, including validity, exclusions and whether it combines with another offer. An offer does not reserve a date or guarantee urgent availability.

Employer reimbursement and invoices

Tell us at the quoting stage if you need an itemised invoice for employer reimbursement or another approved arrangement. Check the authorised expenses, payer and required documentation with your employer separately. A supplier quote or discount does not establish reimbursement approval or tax treatment.

Prepare a usable inventory and move plan

List the furniture, appliances and cartons by room. Mark items travelling separately, staying behind or needing special care. Describe stairs, lifts, truck parking, narrow turns, carry distances and building access hours at both properties.

Agree packing, dismantling, transport, storage, placement and reassembly tasks in your written scope. Follow manufacturer instructions for appliance and equipment preparation, and arrange technical work with the appropriate provider.

Confirm price, protection and changes

Check labour, travel, materials, storage and optional work in the quote, along with collection and delivery windows and the person authorised to approve changes. Request written confirmation of any insurance arrangement for your belongings and review the policy’s exclusions, excess and claims process. Our insurance checklist explains what to ask.

If the property, dates, access or inventory changes, contact us before collection and confirm revised timing and price in writing. At delivery, check placement and booked setup tasks against the agreed plan and report any concern through your booking contact.

Request a detailed quote, compare business relocation services or read about ADF moves.

How can SES volunteers check offer eligibility?

Tell us that you are an SES volunteer when requesting a quote and ask whether a current personnel offer applies. Confirm the accepted identification, eligible services, any exclusions and the final amount before booking. Offer eligibility does not reserve a date or determine employer reimbursement.

Can I use my partner’s emergency services identification?

Explain at the quoting stage who holds the emergency-services identification and who is booking the move. Ask us to confirm whether a current offer applies to that household arrangement and what evidence is required. Obtain the terms and price in writing before relying on a discount; employer reimbursement remains a separate decision.

For an emergency-services household relocation, what should the quote specify?

Specify the inventory, addresses, access, collection and delivery windows, packing, storage and specialist handling. Explain roster commitments and identify a contact authorised to approve changes. Check labour, travel, materials and optional work, with any accepted discount and final total clearly shown. Tell us early about employer invoice requirements.

For an emergency-services household relocation, what if the premises or equipment are not ready on the planned date?

Contact us with the changed property, household or equipment requirement. Discuss revised collection or delivery, storage if needed and who can supervise the change. Keep work-start dates separate from when goods can be received, retain essentials and confirm the effect on handling, timing and price in writing.

How do I check and claim a current emergency-services offer?

Request a quote online or call 1800 500 584 and tell us your service and circumstances. Ask us to confirm any current offer, the identification required, covered services, exclusions and final price. If the offer is accepted, have it recorded in the quote and confirm whether it can be combined with another promotion.

Can the move be planned around shift work or a transfer?

Discuss the dates and attendance windows your roster allows, including who can act for you if you are unavailable. A transfer may have a fixed work start date while household collection and delivery occur on different days, so identify packing help, essentials and any storage needed between them. Give the coordinator one current inventory and consistent instructions for both addresses. Ask for the actual available moving windows and building access arrangements rather than assuming the personnel offer guarantees a particular shift-friendly or urgent appointment.