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Moving FAQs

Have some questions about your big move? The experts at Fragile Removals are here to help! Below we’ve compiled the questions we most frequently encounter from our clients, so that you can fully confident when booking our team of removalists.

Check out our moving FAQs today!

BOOKING YOUR MOVE

Is the estimate free?
What quote will be cheaper Hourly rate or quoted price?
How soon can I schedule my move dates?
Is it possible to reschedule a removal after it had been booked?

PACKING AND PREPARING TO MOVE

Do you provide a packing service as standard?
What size are your vehicles?
Can you transport pets to our new home?
What’s the best way to prepare children for a move?

DURING THE MOVE

Is it essentail for me to be present during the pickup?
How do you protect the furniture?
What do we do when the movers arrive at our house?
What kind of insurance do I have?
What happens is something is damaged?
What about parking?

STORAGE OPTIONS

Do you have storage facilities?
How long can I store my goods for?
How are they stored?
What is the size of your storage containers?
What items are we not allowed to store?
How can I pay for storage?

Booking Your Move

Q. Is the estimate free?

A.  Move estimates are free and the customer is under no obligation.

Q.What quote will be cheaper- Hourly rate or quoted price?

A. When providing a quoted price for a removal it is necessary to take into consideration unknown factors that may prolong the duration of the removal in order to avoid the confusion of under quoting.

For example, we will consider:

  • difficult access or narrow doorways at drop off
  • items that need to be dismantled or packed extra carefully in order to be removed safely
  • and traffic conditions that may need to be taken into consideration
  • Therefore an hourly rate will generally be the cheaper of the two.

Q.How soon can I schedule my move dates?

A. Bookings could be made months in advance up to one day prior to the removal date but we prefer you to book your move date 3 weeks in advance.

Q.Is it possible to reschedule a removal after it had been booked?

A. As soon as you realize there may be a problem with your moving date, you need to contact the Fragile Removals & Storage dispatch office for a new pickup/delivery or trip date.

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Packing And Preparing To Move

Q.Do you provide a packing service as standard?

A. A separate quotation will be provided if you require a full packing, unpacking service. If your Fragile Removals & Storage crew is unpacking, your items will be placed onto flat surfaces so you can decide where we will place the items in your new home.

Q.What size are your vehicles?

A. Most trucks are 50 cubic meters. We also have a range of smaller vehicles for small moves or to accommodate locations with difficult access.

Q.Can you transport pets to our new home?

A. Fragile Removals & Storage does not transport pets. Ideally, pets and plants travel best in your own car.

Q.What’s the best way to prepare children for a move?

A. Experts generally agree that you should discuss the move openly and frequently and what it means to them. Keep to your normal routines as much as possible. Keep familiar items (toys, books, blankets) available. If possible, visit the new community with your children before the move to acquaint them with the new surroundings. Above all, listen to what your children have to say, and keep communications open and honest.

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During The Move

Q.Is it essential for me to be present during the pick-up?

A. YES. We strongly suggest that you be present to identify which goods are staying and which are going, items requiring special handling, and to answer any questions. Most importantly, you must be present at pick-up and delivery to assist in the Inventory Process.

Q.How do you protect the furniture?

A. All furniture is professionally wrapped by our experienced removalists with special thick moving blankets (this service is included in the price), or crated if needed to be stored, shipped or just be given that extra care.

Q.What do we do when the movers arrive at our house?

A. Your Fragile Removals & Storage team will arrive uniformed and led by a foreman. It is advisable that you escort the foreman around your property so that he can plan the operation. Make sure you point out any items that need special care or are fragile and need to be packed in cartons. If you would prefer certain rooms to be packed first, it is advisable that you let the foreman know so he can advise his crew accordingly. Any items that are to remain on your property should be identified and placed in another room.Once all your items have been packed, wrapped and loaded, it’s best to inspect your property to ensure that everything has been removed. At the beginning of the move you will be requested to sign the removal contract sheet as confirmation that you understand and agree to the terms of removal and that it is to your satisfaction.

Q.What kind of insurance do I have?

A. Fragile Removals & storage will provide you with two insurance policies; cargo insurance for all your goods while loading/unloading and when in transit, and liability insurance for both pick up and drop off properties.

Q.What happens is something is damaged?

A. During delivery if you think that one or more of the items that we have moved has been damaged; note it on the removal Sheet BEFORE you sign it. This step will not be replaced by any other written or verbal step in the communication process. Pay your full moving cost. Upon receipt of your completed claim form, a customer representative will call within 72 hours (business days) to confirm its acknowledgement and discuss the issue.Note: Any residential/property claims must be submitted in writing. DO NOT dispose of any damaged item before a Fragile Removals & Storage representative performs a visual inspection. DO NOT replace or begin repair on any damaged item unless a Fragile Removals & Storage representative or the hauling agent authorizes you to do so.

Q.What about parking?

A. It is it is up to you to ensure that there is suitable access and parking for our vehicle at both pickup and delivery addresses to avoid any delays on the day of the move. It is advisable to contact your local council office to arrange permits if required. Remember to also forewarn your neighbors to ensure they are not inconvenienced.If you are unsure about your accessibility it’s best to let your move consultant know so Fragile Removals & Storage can arrange an alternative access check at your delivery address.

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Storage Options

Q.Do you have storage facilities?

A. Fragile Removals & storage can provide storage facilities throughout Australia.

Q.How long can I store my goods for?

A. You can store your goods for a short period or as long as you require. Storage is charged on a weekly basis and you will receive an invoice/statement every four weeks depending on your payment option.

Q.How are they stored?

A. They are stored within a secure Warehouse, which is alarmed and linked to the emergency services.

Q.What is the size of your storage containers?

A. The containers are 2.5m x 2.4m x 1.8m and hold approximately 10cbm.

Q.What items are we not allowed to store?

A. Flammable items, plants and any open food, such as oils and sauces are not permitted for storage. We also recommend that you refrain from storing jewellery and papers, as this is not covered under Pickfords’ Insurance policy.

Q.How can I pay for storage?

A. You can pay by Company Cheque, Credit or Debit Card. A popular option is to pay by direct debit if you are storing for a long period of time.

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